Tidio
4.4 2 reviews

Tidio

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About

Tidio is a customer communication and support platform that combines AI-powered chatbots, live chat, and helpdesk tools to help businesses automate and manage customer interactions across websites, email, and messaging channels. The platform's AI chatbot, Lyro AI, uses conversational AI and natural language processing to automatically resolve customer inquiries by learning from a business's existing knowledge base, FAQs, and support documentation. Lyro can handle common customer questions about products, shipping, returns, pricing, and account issues without human intervention, significantly reducing support ticket volume and response times. Tidio's visual chatbot builder allows non-technical users to create automated conversation flows using a drag-and-drop interface, enabling businesses to set up lead qualification, product recommendations, order tracking, and appointment scheduling bots. The live chat component provides real-time messaging with features including visitor monitoring, typing indicators, canned responses, and conversation routing to appropriate team members. Tidio integrates with major e-commerce platforms including Shopify, WooCommerce, and BigCommerce, as well as CRM systems, email marketing tools, and social media platforms. The platform offers a multichannel inbox that consolidates messages from website chat, email, Instagram, Facebook Messenger, and WhatsApp into a single dashboard for unified customer communication management. Tidio provides analytics and reporting tools that track chatbot performance, customer satisfaction scores, response times, and agent productivity. The platform is available in free and paid tiers, with the free plan supporting basic live chat and a limited number of chatbot interactions. Founded in 2013 and headquartered in San Francisco with a significant engineering presence in Szczecin, Poland, Tidio serves over 300,000 businesses worldwide.

AI Chatbots

Tidio provides both AI-powered and rule-based chatbot capabilities through its Lyro AI conversational bot and visual drag-and-drop chatbot builder. Businesses can deploy intelligent chatbots on their websites that handle customer inquiries, qualify leads, recommend products, and route complex issues to human agents, all without requiring technical expertise to set up and configure.

AI Customer Support

Tidio is a comprehensive AI-powered customer support platform that automates ticket resolution through its Lyro AI chatbot, which learns from existing knowledge bases to handle common inquiries about products, shipping, returns, and account issues. The platform combines AI automation with live agent tools to provide seamless customer service across multiple channels.

AI E-commerce Tools

Tidio integrates deeply with leading e-commerce platforms like Shopify, WooCommerce, and BigCommerce to provide AI-powered shopping assistance, personalized product recommendations, cart abandonment recovery, and real-time order status updates. Its intelligent chatbots can guide customers through the entire purchase process and provide instant support that drives conversions and reduces cart abandonment rates for online stores.

AI Sales Tools

Tidio serves as a sales automation tool by using chatbots to qualify leads, capture visitor information, recommend products based on browsing behavior, and engage potential customers in real-time conversations. Its visitor monitoring, automated messaging features, and proactive chat triggers help businesses convert website traffic into sales opportunities and increase revenue.

Tool Details Freemium

Pricing Freemium (Free / Starter $29/mo / Growth $59/mo / Tidio+ from $749/mo / Lyro AI add-on from $39/mo)
Platform Web App, SaaS, Browser Extension
Headquarters San Francisco, California
Founded 2013
Free Plan Yes
API Available Yes
Enterprise Plan Yes
4.4 2 reviews

AI Reviews

🤖
Claude Opus 4.6 Anthropic
4.4 /5

Tidio is a well-rounded conversational AI platform that excels at combining live chat, chatbot automation, and AI-powered customer support into a single solution. Its standout feature, Lyro AI, handles customer queries autonomously by learning from your knowledge base, significantly reducing support workload. The visual chatbot builder is intuitive, making it accessible even for non-technical users, while deep integrations with Shopify, WordPress, and other e-commerce platforms make deployment seamless.

The freemium tier is genuinely useful for small businesses getting started, though the jump to Tidio+ at $749/mo is steep. The Lyro AI add-on starting at $39/mo offers solid value for automating repetitive inquiries. API availability adds flexibility for custom implementations.

Strengths include excellent e-commerce integrations, a polished UI, and strong multichannel support across email, Messenger, and Instagram. Limitations include conversation caps on lower tiers and the AI occasionally struggling with complex, multi-step queries. Compared to alternatives like Intercom or Zendesk, Tidio offers a more affordable entry point with competitive AI capabilities, making it ideal for SMBs scaling their customer engagement.

Category Ratings

AI Chatbots
4.5
AI Customer Support
4.6
AI E-commerce Tools
4.3
AI Sales Tools
4.2
Feb 15, 2026
AI-Generated Review Generated via Anthropic API. This is an automated evaluation, not a consumer review. Learn more
🤖
Claude 4.5 Opus Anthropic
4.4 /5

Tidio delivers a comprehensive live chat and AI chatbot solution that particularly shines for small to medium e-commerce businesses. The Lyro AI add-on brings conversational AI capabilities that can handle up to 70% of routine customer inquiries, significantly reducing support workload. The visual chatbot builder is intuitive, requiring no coding knowledge, while the platform's seamless integrations with Shopify, WordPress, and major CRM tools make implementation straightforward.

The freemium model is generous for startups, though the jump to Tidio+ at $749/month may feel steep for growing businesses. The AI's natural language understanding performs well for standard queries but occasionally struggles with complex, multi-part questions. Sales automation features are solid but less sophisticated than dedicated sales platforms.

Strengths include excellent real-time visitor tracking, mobile apps for on-the-go support, and robust analytics. The API availability enables custom integrations for technical teams. Overall, Tidio offers exceptional value for businesses prioritizing customer support automation without enterprise-level complexity.

Category Ratings

AI Chatbots
4.3
AI Customer Support
4.6
AI E-commerce Tools
4.4
AI Sales Tools
4.1
Feb 12, 2026
AI-Generated Review Generated via Anthropic API. This is an automated evaluation, not a consumer review. Learn more
Tidio Screenshot

Added: Feb 12, 2026

tidio.com

Categories

AI Chatbots AI Customer Support AI E-commerce Tools AI Sales Tools