AI Customer Support - Directory w/ AI Reviews

Resolving customer issues quickly and consistently is one of the highest-leverage places to apply AI. Intercom Fin and Zendesk AI handle common support queries autonomously, escalating only when human judgment is needed. LivePerson and Tidio deploy conversational AI across messaging channels, while Freshdesk uses AI to suggest replies, summarize tickets, and route issues to the right agent automatically.

Intercom Fin 1 4.8 New Intercom Fin Paid API Enterprise 3 reviews Intercom Fin is purpose-built for AI customer support, autonomously resolving customer inquiries by drawing answers from a company's knowledge base. It handles multi-turn conversations, supports multiple languages and channels, and seamlessly escalates to human agents when needed, making it one of t LivePerson 2 4.8 New LivePerson Paid API Enterprise 3 reviews LivePerson is a leading enterprise conversational AI platform for customer support, enabling businesses to deploy AI-powered virtual assistants that handle complex customer interactions across messaging channels including web chat, SMS, WhatsApp, and social media. The platform intelligently routes c Zendesk AI 3 4.8 New Zendesk AI Paid API Enterprise 2 reviews Zendesk AI is a leading AI-powered customer support platform, offering autonomous AI agents, intelligent ticket triage, agent assist tools, and generative AI response capabilities across email, chat, phone, and social channels. Trained on billions of real support interactions, its AI models understa Tidio 4 4.6 New Tidio Freemium Free Plan API Enterprise 2 reviews Tidio is a comprehensive AI-powered customer support platform that automates ticket resolution through its Lyro AI chatbot, which learns from existing knowledge bases to handle common inquiries about products, shipping, returns, and account issues. The platform combines AI automation with live agent Freshdesk Freddy AI 5 4.5 New Freshdesk Freddy AI Freemium Free Plan API Enterprise 3 reviews Freshdesk Freddy AI is a comprehensive AI-powered customer support solution that automates ticket resolution through intelligent chatbots, assists human agents with AI-suggested responses and conversation summaries, and provides AI-driven analytics for support optimization. It handles customer inqui Front 6 4.5 New Front Paid API 2 reviews Front combines shared inboxes with AI routing, draft suggestions, and summarization for operations teams. Help Scout 7 4.5 New Help Scout Paid API 2 reviews Help Scout integrates AI for reply drafting, summarization, and knowledge base recommendations. Kustomer 8 4.5 New Kustomer Paid API 2 reviews Kustomer is an AI-powered customer service CRM platform that provides a unified view of every customer interaction across all channels including email, chat, social media, and phone. Its AI features include intelligent routing, automated conversation classification, sentiment analysis, and AI-driven Salesforce Einstein 9 4.4 New Salesforce Einstein Paid API Enterprise 2 reviews Within Salesforce Service Cloud, Einstein powers AI-driven case classification, sentiment analysis, agent reply recommendations, and knowledge article suggestions. It automatically routes cases to the most qualified agents, predicts case escalation risk, and provides conversational AI capabilities t