LivePerson is an enterprise conversational AI platform that enables businesses to engage customers through AI-powered messaging across digital channels including web chat, SMS, WhatsApp, Apple Messages for Business, Facebook Messenger, and other messaging platforms. The platform's Conversational Cloud combines large language model capabilities with intent recognition, natural language understanding, and generative AI to create intelligent virtual assistants that can handle complex customer interactions at scale. LivePerson's AI engine analyzes customer intent in real time and orchestrates conversations between AI bots and human agents, seamlessly escalating interactions when human expertise is needed while maintaining full conversation context. The platform provides tools for building, managing, and optimizing conversational AI experiences through a visual bot builder, conversation analytics, and AI-powered agent assist features that suggest responses and surface relevant information to human agents during live interactions. LivePerson supports proactive messaging capabilities that allow businesses to initiate conversations with customers based on behavioral triggers, lifecycle events, or personalized campaigns. The platform's analytics suite provides insights into conversation outcomes, customer sentiment, agent performance, and AI containment rates, helping businesses continuously improve their conversational strategies. LivePerson serves major enterprises across industries including financial services, telecommunications, retail, travel, and healthcare, with customers including major global brands. The company offers a Conversational Intelligence platform that mines insights from billions of customer conversations to identify trends, opportunities, and areas for improvement. Founded in 1995 and headquartered in New York City, LivePerson was one of the pioneers of online customer engagement and has evolved from live chat into a comprehensive AI-first conversational platform serving enterprises worldwide.

AI 分析工具

LivePerson 的对话式智能平台分析数十亿次客户对话，提供关于客户情绪、意图模式、单个代理绩效和 AI 问题解决率的可操作见解。这些综合分析和报告工具帮助企业不断优化对话策略、发现新兴客户趋势，并发现机会以显著提升客户满意度和运营效率。

AI 聊天机器人

LivePerson通过由大型语言模型和先进的自然语言理解技术驱动的企业级AI聊天机器人功能提供服务。其Conversational Cloud平台使企业能够设计、构建、部署和持续优化智能聊天机器人，这些机器人可以理解客户意图、维持完整的对话上下文，并在数字消息传递渠道上大规模解决复杂咨询，为大型全球组织服务。

AI 客户支持

LivePerson 是一个领先的企业对话式 AI 平台，专为客户支持而设计，使企业能够部署 AI 驱动的虚拟助手，处理跨越多个消息渠道（包括网页聊天、SMS、WhatsApp 和社交媒体）的复杂客户交互。该平台基于实时意图分析，智能地在 AI 机器人和人类代理之间路由对话。

AI 销售工具

LivePerson 通过智能主动消息传递功能支持对话式商务和销售，这些功能基于行为触发、生命周期事件和个性化营销活动与客户互动。该平台使企业能够发起量身定制的销售对话、指导产品发现，并通过跨数字渠道（包括网页聊天、SMS、WhatsApp 和社交消息应用）的 AI 驱动消息传递来推动转化。