Tidio is a customer communication and support platform that combines AI-powered chatbots, live chat, and helpdesk tools to help businesses automate and manage customer interactions across websites, email, and messaging channels. The platform's AI chatbot, Lyro AI, uses conversational AI and natural language processing to automatically resolve customer inquiries by learning from a business's existing knowledge base, FAQs, and support documentation. Lyro can handle common customer questions about products, shipping, returns, pricing, and account issues without human intervention, significantly reducing support ticket volume and response times. Tidio's visual chatbot builder allows non-technical users to create automated conversation flows using a drag-and-drop interface, enabling businesses to set up lead qualification, product recommendations, order tracking, and appointment scheduling bots. The live chat component provides real-time messaging with features including visitor monitoring, typing indicators, canned responses, and conversation routing to appropriate team members. Tidio integrates with major e-commerce platforms including Shopify, WooCommerce, and BigCommerce, as well as CRM systems, email marketing tools, and social media platforms. The platform offers a multichannel inbox that consolidates messages from website chat, email, Instagram, Facebook Messenger, and WhatsApp into a single dashboard for unified customer communication management. Tidio provides analytics and reporting tools that track chatbot performance, customer satisfaction scores, response times, and agent productivity. The platform is available in free and paid tiers, with the free plan supporting basic live chat and a limited number of chatbot interactions. Founded in 2013 and headquartered in San Francisco with a significant engineering presence in Szczecin, Poland, Tidio serves over 300,000 businesses worldwide.

AI 聊天机器人

Tidio通过其Lyro AI对话机器人和可视化拖放聊天机器人构建器提供AI驱动和基于规则的聊天机器人功能。企业可以在其网站上部署智能聊天机器人，处理客户咨询、鉴定潜在客户、推荐产品和将复杂问题转交给人类代理，所有这些都无需技术专业知识即可设置和配置。

AI 客户支持

Tidio是一个全面的AI驱动客户支持平台，通过其Lyro AI聊天机器人自动化解决工单，该机器人从现有知识库中学习以处理有关产品、运输、退货和账户问题的常见咨询。该平台将AI自动化与实时代理工具相结合，在多个渠道提供无缝的客户服务。

AI电子商务工具

Tidio与Shopify、WooCommerce和BigCommerce等领先的电子商务平台深度集成，提供AI驱动的购物协助、个性化产品推荐、购物车遗弃恢复和实时订单状态更新。其智能聊天机器人可以引导客户完成整个购买流程并提供即时支持，推动转化并降低在线商店的购物车放弃率。

AI 销售工具

Tidio充当销售自动化工具，通过使用聊天机器人来鉴定潜在客户、捕获访问者信息、根据浏览行为推荐产品和进行实时对话吸引潜在客户。其访问者监控、自动消息传递功能和主动聊天触发器帮助企业将网站流量转化为销售机会并增加收入。